At Renoline, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Renoline is a Brisbane-based plumbing company specialising in pipe relining, drain inspections, and plumbing repairs. Our commitment is to provide high-quality services while safeguarding your privacy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Your full name
- Contact details (e.g., phone number, email address, residential or business address)
- Details about your property and plumbing issues
- Payment and billing information
- Any other information you provide via our website, contact forms, or during service delivery
We only collect information that is reasonably necessary for our business operations.
3. How We Collect Your Information
We collect personal information through:
- Our website contact forms
- Phone calls, emails, and SMS
- In-person conversations
- Social media interactions
- Booking systems
We may also collect data from publicly available sources and third parties where you have given your consent.
4. Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To provide you with plumbing and pipe relining services
- To respond to your enquiries or service requests
- To manage appointments, payments, and invoicing
- To improve our website, services, and customer experience
- For marketing communications (you can opt-out at any time)
- To comply with legal obligations
5. Disclosure of Your Information
We may share your information with:
- Our employees, contractors, or service technicians
- Payment processors and accounting systems
- Legal or regulatory authorities when required by law
We will never sell your personal information to third parties.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
If we no longer need your personal information, we will securely destroy or de-identify it in accordance with legal requirements.
7. Accessing and Updating Your Information
You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.
8. Cookies and Website Analytics
Our website may use cookies and tracking tools (such as Google Analytics) to enhance your browsing experience and understand how users interact with our site. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and recommend reviewing their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to make a privacy complaint, please contact:
Renoline
Brisbane, QLD
Email: [email protected]
Phone: 1300 295 119
We will respond to your enquiry or complaint as soon as possible, generally within 30 days.
